1. How is your product quality? And how is your after-sales service?
Hiking is a professional manufacturer of construction machine, we have been certified by ISO 9001-2015 certificate of quality system, we strictly inspect each machine before shipment, you can order from us trustingly. After you’ve purchased our product, We will severely offer you free after-sale service in warranty period we promised. Once there is breakdown after you’ve used for long, we will ship to you free of charge related accessories immediately and guide you to resolve any problems, meanwhile, we will attach some free of charge accessories of the machine you ordered after your purchase to ensure that there is nothing wrong with your usage.
2. How the machine I ordered to be shipped to me? How long will it take.
At present there are two default transportation way on our website: China-Europe freight trains (DDU) and marine transportation(CIF). It will take about 35-40 days to deliver the product to the place you appointed. If you don’t have any experience for import, we suggest you chose DDU transportation, so that our custom clearance agency will process related procedures for you, and the product you ordered will be delivered to the place you appointed.
3. What’s your payment method?
If you order our small machinery product and your quantity is not large, you can use paypal or credit card to pay for your order on our website directly. If you order our middle-sized or large-sized product, or you make a bulk order, please contact with us before payment, we will give you our corporation account so that you can make the payment by T/T.